Thank you for choosing Hangzhou Zhongjia Shunyi Technology Service Co., Ltd.

We are committed to providing you with high-quality movie membership redemption codes and services. Given that movie membership redemption codes are digitally delivered instantly and have special attributes, please carefully read this return and refund policy before purchasing to protect your legal rights.

I. Policy Overview

Movie membership redemption codes (hereinafter referred to as "redemption codes") are purely digital virtual goods with no physical form. Once delivered, activated, or used, refunds are generally not available. Refunds are only possible in specific exceptional circumstances, as detailed below:

II. Redemption Code Refund Rules

(I) General Rules

Redemption codes are generated instantly and can be redeemed immediately upon acquisition. Furthermore, redemption codes are anonymous and cannot be reported lost. To prevent fraud, theft, and the risk of code circulation, refunds are not supported for any redemption codes under the following circumstances:

After successful payment, the redemption code has been delivered to your designated receiving channel via the order page, SMS, or email;

The redemption code has been activated (regardless of whether membership services have been actually used);

The redemption code has been leaked, lost, or used by others due to your own reasons.

(II) Exceptions (Refund Available) A refund is available only if all of the following conditions are met, and sufficient supporting documentation is required for verification:

Duplicate payments were made due to a system malfunction on our part, and the corresponding redemption code was not delivered, activated, or used;

You proactively contact customer service within 12 hours of payment, providing valid evidence such as order screenshots and payment receipts to prove that the redemption code was not claimed, activated, or used;

The redemption code has quality issues (e.g., cannot be redeemed, not credited after redemption, inconsistent with the advertised membership type/duration), and you contact customer service within 24 hours of discovering the problem, providing supporting materials such as screenshots of the redemption failure and system notifications;

If a minor purchases without the guardian's consent, the guardian can apply for a refund with their household registration booklet, guardian's identity document, and payment records (proof that the redemption code was not activated is required);

Other circumstances where refunds are explicitly required by laws and regulations.

(III) Exception Handling Process

Document Submission: For cases meeting the above exception criteria, complete supporting documentation (including order number, payment voucher, screenshots related to inactive/quality issues with the redemption code, etc.) must be provided to customer service.

Case Review: Our team will review each refund application individually and may request supplementary materials if necessary.

Result Notification: The review result will be provided via your contact channels within 3 business days. Upon approval, the refund will be processed via the original payment method within 7 business days (no handling fee).

Final Authority: We reserve the final right to approve or reject refund requests. If the redemption code has generated actual usage value (e.g., some usage time has been consumed), a refund will be issued or refused at our discretion based on the actual unused proportion.

III. Circumstances Under Which Refunds Will Not Be Issued

Our company reserves the right to refuse a refund application directly in any of the following circumstances:

The redemption code has been delivered, activated, and used, or it cannot be proven that it was not activated/used;

The application period exceeds the 12-hour (duplicate payment/unclaimed) or 24-hour (quality issue) time limit stipulated in the exception circumstances;

The refund is due to your own operational errors, including but not limited to: mistakenly purchasing the wrong membership type/duration, entering the wrong receiving number resulting in the redemption code being delivered to someone else, or self-disclosure of the redemption code;

The redemption code failed to redeem because you did not meet the platform's redemption requirements (such as not binding a valid account, account regional restrictions, etc.), and it was not a quality issue with the redemption code itself;

The redemption code was purchased through non-official channels of our company (such as third-party resale platforms, personal transfers), and the transaction entity is inconsistent or the source of the redemption code is unknown;

Multiple refund applications without reasonable grounds (considered malicious refunds), or providing false evidence to apply for a refund.

IV. Refund Application Process

Contact Customer Service: Within the application deadline, contact customer service through the following official channels, stating your order number, reason for refund, and any applicable exceptions;

Document Review: After receiving your application, customer service will inform you of any required supplementary materials (if any) within one business day. You must submit them within 24 hours;

Result Feedback: After review, customer service will inform you of the review result via email or phone. If the review is successful, the refund process will be initiated;

Refund Arrival: The refund will be returned to your original payment account. The arrival time depends on the processing time of the bank or payment platform (usually 1-3 business days).

V. Contact Us

If you have any questions about this policy, or need to apply for a refund or inquire about the review progress, please contact us through the following official channels:

· Customer Service Email: 18850685726@163.com (Recommended to use this first for easy verification)

Customer Service Hotline / Online Customer Service: (+86) 18850685726

Service Hours: Monday to Friday, 9:00 AM - 6:00 PM (excluding public holidays)