Important Notice

 

Before using zpnc913 services (specifically referring to the sale of movie membership redemption codes and related consulting services), please carefully read, understand, and agree to all the contents of these Terms and Refund Policy. If you do not agree to any content of these Terms, please immediately stop using this service. Your registration, login, recharge, purchase, etc., constitute your acceptance of and agreement to be bound by these Terms and Refund Policy.

 

Part One: Terms of Service

I. Service Definition and User Qualification

 

(I) Service Content

zpnc913 provides users with the sale, delivery, and related consulting services of movie membership redemption codes (hereinafter referred to as "redemption codes"). The service provider is Hangzhou Zhongjia Shunyi Technology Service Co., Ltd. The membership benefits corresponding to the redemption codes (such as membership duration, platform usage, scope of benefits, etc.) are subject to the rules of the official platform to which the redemption code belongs, as indicated on the purchase page.

 

(II) User Qualification

 

You confirm and guarantee that:

 

1. You are a natural person, legal person, or other organization with full civil capacity. If you are under 18 years of age, please read and judge this information under the supervision of your legal guardian and ensure that you have obtained their consent.

 

1. Your use of this service does not violate any laws or regulations binding on you, and you are qualified to use the platform to which the redemption code belongs (e.g., meeting the platform's age or regional restrictions).

 

II. User Account

 

(I) Account Registration

You may need to register a zpnc913 account to complete your purchase. You should provide true, accurate, complete, and up-to-date registration information (such as mobile phone number, email address, etc.). If the information is false, incorrect, or invalid, this site has the right to suspend or terminate your account. You will be solely responsible for any consequences resulting from this, such as the inability to receive redemption codes or obstruction of refund applications.

 

(II) Account Security

 

1. You are responsible for properly safeguarding your account name, password, and channels for receiving redemption codes (such as mobile phone number and email address), and bear full responsibility for all purchases, inquiries, and other activities occurring under your account;

 

2. If your account is used without authorization, your password is leaked, or your channel for receiving redemption codes is occupied by others, you should immediately notify our customer service and take measures such as changing your password and reporting the loss of your account. You will be solely responsible for any losses caused by failure to notify in a timely manner or to take effective measures;

 

3. You may not sell, rent, lend, or transfer your account to others; otherwise, our website has the right to unilaterally freeze or cancel your account without assuming any responsibility for refunds or compensation.

 

III. Purchase and Delivery Rules

 

(I) Purchase Process

1. Before purchasing, you must carefully verify the membership platform, duration, applicable region, and other information corresponding to the redemption code. After confirming that everything is correct, complete the payment process according to the website prompts. Successful payment constitutes an order.

 

1. You may not request to cancel, change, or rescind a paid order on the grounds of "mistaken purchase," "lack of understanding of membership rules," or "redemption code cannot be used (not a quality issue)."

 

(II) Redemption Code Delivery

1. After successful order payment, the redemption code will be delivered immediately through your designated channel (such as the order page, SMS, or email). You should check it promptly and keep it safe.

 

1. This website is not responsible for any leakage, loss, or misuse of the redemption code due to incorrect, invalid, or untimely receipt of the receiving channel you provided, and does not support refunds or reissues.

 

2. If the redemption code is not delivered immediately due to system delays, network failures, or other reasons, you can contact customer service to provide your order number for inquiry. This website will assist in reissuing or processing the code after verification, but will not bear any additional compensation liability.

 

(III) Pricing and Changes

 

1. The prices of redemption codes displayed on this site may change due to promotions, adjustments to member platform policies, etc. The final price is subject to the price displayed on the order page when you place your order.

 

2. This site reserves the right to adjust the membership benefits or prices corresponding to redemption codes, or to discontinue the sale of certain types of redemption codes, without prior notice. Orders already generated will not be affected.

 

IV. User Conduct Guidelines

 

You promise not to use this service to engage in the following activities:

 

1. Violating any national laws and regulations, or using redemption codes for illegal transactions, cash-out activities, etc.;

 

1. Infringing on the intellectual property rights, portrait rights, privacy rights, or other legitimate rights and interests of others, or stealing others' accounts to purchase or use redemption codes;

 

1. Using technical means to attack this site's website, interfere with the normal operation of the service, or spread viruses, Trojans, or other malicious code;

 

1. Publishing any illegal, harassing, defamatory, threatening, harmful, vulgar, or obscene information, or misleading other users with false information;

 

1. Purchasing redemption codes in bulk and reselling them for profit, or engaging in other activities that harm the legitimate rights and interests of this site or the member platform.

 

If you violate the above regulations, this site reserves the right to freeze your account, refuse to deliver the redemption code, or cancel your order. Payments already made will not be refunded, and serious violations will be subject to legal action.

 

V. Disclaimer

 

1. Service Provided "As Is": This site does not guarantee uninterrupted service, nor does it guarantee the timeliness or accuracy of redemption code delivery. This site is not liable for service disruptions caused by factors beyond its control, such as network congestion, system maintenance, or third-party payment platform malfunctions, but will make every effort to assist in resolving the issue.

 

2. Force Majeure: This site is not liable for redemption code delivery failures or inability to use due to force majeure events such as war, earthquakes, fires, strikes, government actions, hacker attacks, or technical controls by telecommunications departments, or reasons beyond its control. A refund will be processed after verification (subject to refund policy).

 

3. Third-Party Liability: This site is not directly liable for redemption codes that cannot be redeemed or used due to reasons attributable to the member platform (such as platform shutdown, server malfunction, changes in redemption rules, account bans, etc.), but can assist you in communicating with the member platform.

 

4. User's Own Fault: You are solely responsible for any losses incurred due to your operational errors (such as selecting the wrong member platform, entering the wrong receiving channel), failure to comply with the member platform's redemption rules, or your account not meeting the member platform's usage requirements.

 

VI. Limitation of Liability: To the maximum extent permitted by law, this website shall not be liable for any indirect, incidental, special, or consequential damages (such as lost profits, data loss, damage to goodwill, etc.) arising from your use of this service. This website's total liability for damages shall not exceed the fees you have paid to this website for this service.

 

VII. Modification and Termination of Terms:

1. Modification of Terms: This website has the right to modify these terms at any time. The modified terms will take effect immediately upon publication on the website. Your continued use of the service constitutes acceptance of the modified terms; if you do not agree to the modification, you should immediately cease using the service.

 

2. Termination of Service: This website has the right to terminate the redemption code sales service at any time based on its own business decisions or adjustments to member platform cooperation, without incurring any liability to users or any third party. However, it will provide prior notice on the website, and orders placed during the notice period will be fulfilled normally.

 

Part Two: Refund Policy for Movie/TV Membership Redemption Codes

 

I. Core Principles

Redemption codes are purely digital virtual goods, characterized by immediate delivery and activation upon redemption. To prevent fraud and theft, except for exceptions explicitly stated in this policy, redemption codes are non-refundable once delivered, activated, or used.

 

II. Exceptions to Refund Applications

Refunds are available only if all of the following conditions are met, and sufficient supporting documentation must be provided for verification:

 

1. You made duplicate payments due to a system malfunction, and the corresponding redemption code was not delivered, activated, or used;

 

2. You proactively contact customer service within 12 hours of payment, providing order screenshots, payment receipts, and other valid evidence to prove that the redemption code was not claimed, activated, or used;

 

3. The redemption code has quality issues (e.g., cannot be redeemed, not credited after redemption, inconsistent with the membership type/duration indicated on the purchase page), and you contact customer service within 24 hours of discovering the problem, providing screenshots of the redemption failure, system notifications, and other supporting materials;

 

4. If a minor purchases a product without their guardian's consent, the guardian can apply for a refund by presenting their household registration booklet, guardian's identification, and payment records (proof that the redemption code was not activated is required);

 

1. Other circumstances where refunds are explicitly required by laws and regulations.

 

III. Circumstances Under Which Refunds Will Not Be Issued

 

This website reserves the right to refuse a refund application directly in any of the following circumstances:

 

1. The redemption code has been delivered, activated, and used, or it cannot be proven that it was not activated/used;

 

1. The application period exceeds the time limit stipulated in the exceptions (12 hours for duplicate payments/unclaimed items, 24 hours for quality issues);

 

1. Problems caused by your own operational errors or negligence, including but not limited to: mistakenly purchasing membership platform/duration, entering the wrong receiving channel resulting in the redemption code being delivered to others, self-disclosing the redemption code, or failing to meet the redemption requirements of the membership platform (such as account regional restrictions, failure to bind a mobile phone number, etc.);

 

1. Redemption codes purchased through non-official channels of this website (such as third-party resale platforms, personal transfers), due to inconsistent transaction entities or unknown sources of the redemption code;

 

1. Multiple refund applications without reasonable grounds (considered malicious refunds), or providing false evidence to apply for a refund.

 

IV. Refund Application Process

 

1. Contact Customer Service: Within the application deadline, contact customer service through the following official channels, explaining your order number, reason for refund, and any applicable exceptions;

 

2. Document Review: After receiving your application, customer service will inform you of any required supplementary materials (if any) within one business day. You must submit them within 24 hours;

 

3. Result Feedback: After review, customer service will inform you of the review result via email or phone. If the review is successful, the refund process will be initiated;

 

4. Refund Arrival: The refund will be returned to your original payment account. The arrival time depends on the processing time of the bank or payment platform (usually 1-3 business days). The refund amount is the actual amount you paid for the order, excluding any discounts or subsidies.

 

Part Three: Other Provisions

 

1. If any provision of these Terms and Conditions is deemed invalid or unenforceable, such provision shall be terminated, but the remaining provisions shall remain in full force and effect.

 

2. Any dispute arising from these Terms and Conditions and the refund policy shall be settled amicably through negotiation. If the negotiation fails, either party may file a lawsuit in the People's Court of the location of the service provider.

 

3. Customer Service Contact Information:

 

4. Customer Service Email: 18850685726@163.com

 

5. Customer Service Phone: (+86) 18850685726

 

6. Service Hours: Monday to Friday, 9:00 AM - 6:00 PM (excluding public holidays)