Distribution information

Welcome to zpnc913 Movie & TV Membership Redemption Code Store!

We are committed to providing you with fast, secure, and convenient instant delivery services for virtual goods. Please read the following complete instructions carefully before purchasing to ensure a smooth shopping experience.

I. Delivery Method Instructions

All movie & TV membership redemption codes in this store are digital electronic redemption codes, using an "instant automatic delivery" model. There is no physical card delivery option. The code will arrive instantly after payment, without waiting for logistics.

II. Complete Instant Automatic Delivery Process

Scope of Application: This instant delivery process applies to all electronic redemption codes, membership activation keys, and virtual membership cards from movie and TV platforms.

3-Step Direct Access to Redemption Code (No Delay Throughout)

Payment Successful: After online payment verification (usually within 1-3 minutes, no more than 5 minutes during peak hours)

Automatic System Allocation: A unique, valid, and unused movie membership redemption code is automatically allocated from a dedicated security code pool in real time.

Dual-Channel Simultaneous Delivery (Double Protection, Ensuring Fast Access):

Instant Order Page Display: After payment, the page automatically redirects to the [Order Details Page]. The redemption code can be directly viewed and copied under the prominent sections of "Membership Redemption Code," "Activation Key," or "Card Information."

Simultaneous Sending to Registered Email: An order confirmation email containing the redemption code and activation tutorial will be immediately sent to your registered email address (please be sure to check your "Inbox," "Spam," and "Promotional Emails" folders to avoid missing it).

Delivery Time Commitment

Regular Delivery Time: Instant arrival (within 1-5 minutes after successful payment)

Special Circumstances (Temporary System Maintenance / High Concurrency Orders): Maximum of 30 minutes

Timeout Reminder: If it exceeds 30 minutes... If you do not receive the redemption code through any channel within 10 minutes, please contact customer service immediately.

Key Operation Suggestions: After receiving the redemption code, immediately take a screenshot for backup or copy it completely (pay attention to capitalization, numbers, and letters to avoid omitting characters).

Activate the code on the corresponding video platform as soon as possible (the redemption code has an expiration date, please refer to the product details page for details).

Do not disclose the redemption code to others. Once activated and used, it cannot be refunded or exchanged.

III. Important Notice and Disclaimer: Platform/Regional Restrictions: Please confirm the following before purchasing:

The video platform supported by the redemption code (such as Tencent Video, iQiyi, etc.) must match your target platform.

The region for which the redemption code is valid (such as the US region, Hong Kong server, Mainland China, etc.) must match your account registration region.

We are not responsible for activation failures due to platform incompatibility or regional incompatibility, and will not provide refunds.

Redemption Code Security: The redemption code you receive is a unique and irreversible activation credential. Once delivered via the order page or email, delivery is considered complete. Our store is not responsible for any leakage, theft, or accidental activation of redemption codes due to personal reasons, and cannot reissue them.

Activation Anomaly Explanation: If the redemption code has not expired and the information is correct but you still cannot activate it, you must contact customer service within 24 hours of receiving the redemption code. Investigations will not be accepted after this period.

IV. Frequently Asked Questions (FAQ)

Q: What should I do if I haven't received the redemption code after 30 minutes of payment?

A: Please follow these steps to quickly troubleshoot:

Refresh/login to your account again, go to 【My Orders】-【Order Details Page】 to check (there may be a page loading delay).

Check your registered email address thoroughly (including spam and promotional email folders; some email providers may misinterpret notification emails).

If you still cannot find it after the above steps, contact customer service immediately and provide your order number. We will manually search and reissue it for you (response within 10 minutes on weekdays).

Q: What should I do if the redemption code displays "Invalid" or "Already Used" during activation?

A: Please complete the following checks first:

Confirm the redemption code is entered completely correctly (no extra spaces, consistent capitalization, no confusion between the number 0 and the letter O, or the number 1 and the letter I).

Confirm the platform and region supported by the redemption code match your account information.

Confirm the redemption code has not exceeded the expiration date indicated on the product details page.

If the checks are correct but an error message still appears, please contact customer service immediately, providing a screenshot of your order, a screenshot of the redemption code, and a screenshot of the error message. We will verify and process your request with the issuer within one business day.

Q: Can I request a refund or replacement for the redemption code?

A: Redemption codes are virtual goods. Once delivered (displayed on the order page/sent via email), refunds, exchanges, or replacements with codes for other platforms are not supported unless proven to be due to a quality issue (e.g., inability to activate and verified as a code malfunction).

V. Customer Support

If you encounter any problems during delivery or activation, please contact us through the following methods:

Submit a support ticket: On the website, go to "Contact Customer Service" - "Submit a support ticket," attaching your order number and a description of the problem.

Customer Service Email: 18850685726@163.com (Replies within 24 hours)

Online Customer Service: (+86) 18850685726 (Service hours: Monday to Friday, 9:00-18:00, real-time response)